Refund policy

Last updated: September 27, 2026

30-day returns

If your furniture is not right, you may request a return within 30 days of delivery. Items must be unused, in original condition, and returned in their original packaging.

How to start a return

Email openairfurnitureusa@gmail.com with your order number and a short note about the issue. We aim to send return instructions within one business day. Please do not ship anything back before contacting us, as unauthorized returns cannot be processed or refunded.

Return shipping costs

Outdoor furniture is large and heavy, and returns ship by freight. Return shipping is the customer's responsibility and typically costs between $100 and $300 depending on the size of the item and the distance it travels.

We know that is a significant amount, which is why we publish detailed dimensions, materials, weight capacities, and specifications on every product page when possible. We would far rather help you order the right thing the first time than process a return. If you are unsure whether a set will fit your space, email us before ordering and we will help you work it out.

Damaged or defective on arrival

This is our responsibility, not yours. If your item arrives damaged or defective, contact us within 7 days of delivery with photographs of the damage and the packaging. We will arrange a replacement or a full refund at no cost to you, including return shipping.

When your delivery arrives, inspect the boxes before signing. If the packaging is visibly damaged, note it with the driver and photograph it before opening.

Wrong item received

If we send the wrong product, we cover everything. Contact us and we will arrange collection and send the correct item or issue a full refund.

Order cancellations

Orders cannot be cancelled after purchase.

Refund timing

We aim to issue refunds to the original payment method within 5 business days of us receiving and inspecting your return. Depending on your bank or card issuer, it may take a few additional days for the credit to appear on your statement.

Refunds are for the amount you paid for each item, after any discounts. If you return part of an order, you keep the savings on the items you keep.

Items that cannot be returned

• Items that have been assembled and used outdoors
• Items returned without their original packaging
• Items damaged through improper assembly, misuse, or neglect
• Clearance items marked as final sale

Questions

Email openairfurnitureusa@gmail.com. We aim to reply to every message within one business day, Monday to Friday, 9am to 6pm ET.