Every product we sell is covered for 90 days from the date of delivery against manufacturing defects under normal residential use. That includes frame failure, weave separation, hardware defects, seam failure on cushions, and faults in workmanship.

• Frame cracking, bending, or joint failure under normal use
• Separation or unraveling of wicker or rattan weave
• Missing, broken, or defective assembly hardware
• Cushion seam failure and zipper defects
• Finish defects present at delivery

• Normal wear from regular use
• Fading or color change caused by sun exposure, which is a normal characteristic of outdoor fabric and finishes
• Damage from storms, flooding, hail, or freezing conditions
• Damage caused by improper assembly or by modifying the product
• Commercial, rental, or hospitality use
• Damage resulting from neglect of the care instructions supplied with your product
• Damage occurring during a customer-arranged move or transport

Email openairfurnitureusa@gmail.com with your order number, photographs clearly showing the issue, and a short description of what happened and when you noticed it. We aim to assess claims within 3 business days.

Where a claim is approved we will supply a replacement part where one is available, or replace or refund the item where it is not.

A little maintenance goes a long way outdoors and protects your coverage. Rinse wicker and frames with mild soap and water a few times a season. Bring cushions indoors or cover them during extended wet weather. Use a fitted furniture cover through winter, particularly in regions with hard freezes. For acacia and other hardwoods, applying a hardwood oil once or twice a season keeps the tone warm and even.

Email openairfurnitureusa@gmail.com. We aim to reply within one business day, Monday to Friday, 9am to 6pm ET.